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Odnos do uporabnikov


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Ob pogovoru z naročniki si velikokrat izmišljujem razlage, kako se ne smemo obnašati do strank, ki jih privabimo na svoje spletno mesto. Na blogu Setha Godina sem našel prispevek, ki nazorno govori o takšnem analognem primeru v realnem svetu. Prepričan sem, da se veliko strank on-line od časa do časa počutijo podobno. Mar ne?


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Odnos do strank v Sloveniji zelo šepa nasplošno. Prijaznost je še vedno št.1, kar se tiče odnosa, ki pa tega precej ljudi ne pozna več.

Primer je Volja.net. Govoril sem z njihovimi tržniki. Niti osnov pri odnosu z ljudmi nimajo in delajo zelo slab imidž celotni firmi. Zaradi teh ljudi osebno ne bom šel k njim, pa še okoli jim bom delal slabo reklamo.

Drugi primer je hostko.si. Gostujem pri njemu, vendar ko mu omenim kako težavo oz. problem, na katerega sem naletel zaradi njega, se ne opraviči ali kaj podobnega.

Kar se pa tiče odnosa prek spleta do strank, pa je zadeva jasna, da je vse skupaj še v planicah …

Ena beseda. “Siol”.

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